Mori Support

Delete your account and data

Mori (developer: SOUNDGYM) lets you delete your account yourself:

1. Open the Mori app, or the web chat, and sign in.
2. Open the You tab.
3. Choose Delete my account and confirm.

If you cannot sign in, email soundgym.korea@gmail.com from a contact you used in a request, with the request ID if available. Do not email passwords, payment details or medical records. We may need enough information to verify that the records belong to you.

Deleted: the account and its Apple/Google sign-in link, all linked device sessions, chats, booking requests, call instructions and transcripts, the saved Naver connection, usage counts, unused tickets, your invite code and notification device tokens.

Kept, without a link to you: store transaction identifiers with product, date and refund status (refund handling and duplicate-delivery prevention), a one-way marker of the deleted sign-in (invite abuse prevention), and the time of past calls (service-wide daily call limit). Retention: re-signup markers are deleted 365 days after the account was deleted; past call times 30 days after; purchase and refund records are kept for 5 years as Korean e-commerce law requires for payment records, then deleted. Server logs are kept for 90 days and database backups for 7 days.

Deleting your account does not cancel appointments already made with a venue and does not refund purchases.

계정·데이터 삭제 및 문의

앱 또는 웹 채팅에서 로그인 → You 탭 → ‘내 계정 삭제’를 누르면 계정, 로그인 연결, 모든 기기의 대화·예약 요청·통화 전사·네이버 연결·티켓·알림 토큰이 삭제됩니다. 로그인할 수 없으면 위 이메일로 요청해 주세요. 환불 처리용 스토어 거래 식별자, 재가입 중복 집계 방지 표식, 통화 시각은 본인과 연결되지 않는 형태로 남습니다. 계정 삭제는 업체 예약 취소나 구매 환불과 별개입니다.

アカウント・データの削除

アプリまたはウェブチャットでログイン → You タブ →「アカウントを削除」で、アカウントと連携したすべての端末の会話・予約リクエスト・通話の文字起こし・NAVER連携・チケット・通知トークンを削除できます。ログインできない場合は上記メールへご連絡ください。店舗の予約のキャンセルや購入の返金は別途必要です。