Effective November 15, 2026. Service provider: SOUNDGYM.
Mori uses an authenticated account and a device session. Sign-in is through Apple or Google; Mori stores only the account identifier that provider issues for Mori, not your email address, name or profile. We process your chats, destination, requested service, dates, name, contact details, reservation preferences, call transcripts and booking results to arrange appointments. Please do not submit payment card details, passports or medical history. Medical categories support consultation scheduling only.
With your permission, Mori AI finds and contacts venues, sharing the minimum reservation details needed. Anthropic processes chat, venue research and call-result analysis. Google Gemini processes live audio and transcription. KoreaAITel/TeamLearners provides telephone connectivity. Google Cloud hosts the service. Apple and Google verify sign-in and in-app purchases. Naver receives the reservation and your sign-in when you use Naver online booking. These providers may process data outside your country under their own applicable terms. Mori does not save call audio recordings; text transcripts are stored and shown to you. The AI identifies itself as an AI assistant at the start of every call. A text transcript of the call is created and shown to you; the venue is not separately told about the transcript.
Your chats, requests and transcripts remain until you delete your account in You → Delete my account (in the app or the web chat), or request deletion by email. Deletion removes the account, its sign-in link, every linked device session, chats, venue cards, drafts, requests, call instructions and transcripts, the saved Naver connection, usage counts, unused tickets, your invite code and notification device tokens from the active service database, and stops Mori’s pending work. It does not cancel an appointment held by a venue, refund a purchase, or erase data independently held by external providers. Signing out keeps the account; signing in again restores account-linked data. No advertising or cross-app tracking SDK is included, and data is not sold.
Kept after deletion, without a link back to you: the store transaction identifier, product, date and refund status of each purchase (refund handling and duplicate-delivery prevention); a keyed one-way marker of the deleted sign-in (so a deleted account is not counted again as a new invited member); the time of past calls (so deletion cannot reset the service-wide daily call limit); and invite rewards already given to other members. Retention: re-signup markers are deleted 365 days after the account was deleted; past call times 30 days after; purchase and refund records are kept for 5 years as Korean e-commerce law requires for payment records, then deleted. Server logs are kept for 90 days and database backups for 7 days.
Reset tickets are bought through Apple’s or Google’s in-app purchase. Mori never receives card details. Mori sends the signed purchase record to Apple or Google for verification and stores the store transaction identifier, product, purchase environment, time and refund status with your account, plus your ticket balance and use. If you use an invite code, Mori stores which account invited which.
Notifications are optional and are requested only while a request is in progress. If you allow them, Mori stores your device’s push token, platform (iOS or Android) and app language, and sends notifications through Expo’s push service, Apple (APNs) and Google (FCM). Notification text is generic (for example “Something needs your attention”) and never contains the shop, service, time, price, phone number or sign-in information; the notification carries only a request identifier so the app can open the right conversation. The token is removed when you sign out, delete your account, or turn notifications off in system settings. The web chat does not send push notifications.
The app keeps a session token (in the system’s secure storage on iOS and Android, in browser storage on the web), your language choice, a pending invite code, the position of the last progress update it has shown and a copy of its push token. Signing out or deleting the account ends the session.
Private sign-in fields send your input to the reservation browser and Naver, not to the AI model or chat history. Passwords and verification codes are not saved by Mori. After authentication, Mori encrypts Naver cookies separately for each account and reuses them for future reservations for up to seven days from the latest saved authenticated state. Signing out, disconnecting Naver or deleting your account removes the saved connection from the active database. Naver may require authentication again. The temporary booking browser closes after 20 minutes; this does not by itself delete the encrypted connection.
| Who | What they receive | What they do not receive |
|---|---|---|
| Mori AI model (Anthropic) | Your chat messages, booking details and call transcripts | Naver passwords, verification codes and cookies |
| Voice and telephone providers (Google Gemini, KoreaAITel/TeamLearners) | The booking details spoken during a call you approved, and the call audio while it is live | Your chat history and Naver sign-in |
| The shop you chose | Your name, contact, requested date, time and requests, by phone or through the Naver booking form | Your chat history and other requests |
| Apple, Google (sign-in and purchases) | The sign-in request, and for a ticket purchase the purchase itself and its verification | Your chats, requests and transcripts |
| Expo, Apple and Google (notifications, only if allowed) | Your device’s push token and a generic notification text with a request identifier | The shop, service, time, price, phone number, chats or sign-in information |
| Naver | Your sign-in and the reservation, entered through Mori’s server-operated browser | Your Mori chat history |
| SOUNDGYM (service operator) | Stored chats, requests, transcripts and results in the service database, accessed for operation and support | Your Naver password or verification codes, which are never stored. Saved Naver cookies are stored encrypted. |
Limits you should know: sign-in input passes through Mori’s server to reach Naver, so this is not end-to-end private from the service itself. Before a first phone call Mori shows you the shop, the number and what will be said, and calls only after you approve. The app shows when your saved Naver sign-in was used and when it expires; disconnecting deletes the saved sign-in and that usage record.
Contact soundgym.korea@gmail.com. Include the request identifier if available; do not email sensitive medical or payment data. Requests and call transcripts are not proof of a confirmed reservation: check the final venue-confirmed status.
네이버 비밀번호·인증번호는 AI나 대화 기록으로 보내거나 저장하지 않습니다. 인증이 끝난 네이버 쿠키는 계정별로 암호화하여 마지막 저장 시점부터 최대 7일간 다음 예약에 재사용합니다. 로그아웃·네이버 연결 해제·계정 삭제 시 활성 데이터베이스에서 연결 정보를 삭제합니다. 예약 브라우저는 20분 후 닫히지만 암호화된 연결은 유지됩니다. 네이버에서 다시 인증을 요구할 수 있습니다.
Mori는 예약을 위해 대화·연락처·요청 사항·통화 전사·예약 결과를 처리합니다. 동의한 정보는 필요한 범위에서 선택한 업체, Anthropic, Google, 한국AI통신에 전달됩니다. You 탭의 ‘내 계정 삭제’로 계정과 연결된 모든 기기의 대화·요청·통화 전사·네이버 연결·티켓·알림 토큰을 삭제할 수 있습니다. 계정 삭제는 업체의 예약 취소나 구매 환불과 다릅니다. 삭제 후에도 환불 처리와 중복 지급 방지를 위한 스토어 거래 식별자, 재가입 중복 집계를 막기 위한 단방향 표식, 서비스 전체 통화 한도 유지를 위한 통화 시각은 본인과 연결되지 않는 형태로 남습니다. 문의 및 삭제 요청: soundgym.korea@gmail.com.
로그인은 Apple 또는 Google로 하며, Mori는 해당 제공자가 발급한 계정 식별자만 저장하고 이메일·이름은 저장하지 않습니다. 초기화 티켓은 Apple·Google 인앱 결제로 구매하며 Mori는 카드 정보를 받지 않고 스토어 거래 식별자·상품·시각·환불 여부만 저장합니다. 알림은 선택 사항입니다. 허용하면 기기 푸시 토큰·플랫폼·언어를 저장하고 Expo·Apple·Google 푸시 서비스를 통해 보냅니다. 알림 문구에는 매장명·시술·시간·가격·전화번호·로그인 정보가 들어가지 않으며, 로그아웃·계정 삭제 시 토큰을 삭제합니다. 웹에서는 푸시 알림을 보내지 않습니다.
누가 무엇을 보나요. AI 모델(Anthropic)은 대화·예약 정보·통화 전사를 받지만 네이버 비밀번호·인증번호·쿠키는 받지 않습니다. 음성·전화 사업자(Google Gemini, 한국AI통신)는 승인하신 통화에서 말하는 예약 정보와 통화 중 음성만 처리합니다. 선택한 매장에는 이름·연락처·희망 일시·요청사항만 전화나 네이버 예약 양식으로 전달됩니다. 운영사(SOUNDGYM)는 운영·지원을 위해 서비스 데이터베이스의 대화·요청·전사·결과에 접근할 수 있습니다. 네이버 비밀번호와 인증번호는 저장하지 않으며, 저장되는 네이버 쿠키는 암호화됩니다. 다만 로그인 입력값은 네이버로 가기 위해 Mori 서버를 거칩니다. 첫 전화 전에는 매장·번호·전달 내용을 보여드리고 승인 후에만 전화합니다. 저장된 네이버 로그인의 사용 기록과 만료일은 앱에서 확인할 수 있고, 연결을 해제하면 로그인 정보와 사용 기록이 함께 삭제됩니다.
Moriは予約のために会話・連絡先・希望条件・通話の文字起こし・予約結果を処理します。同意した情報は必要な範囲で店舗と上記のサービス提供者に共有されます。ログインはAppleまたはGoogleで行い、Moriは発行されたアカウント識別子のみを保存し、メールアドレスや氏名は保存しません。Youタブの「アカウントを削除」で、アカウントと連携したすべての端末の会話・リクエスト・通話の文字起こし・NAVER連携・チケット・通知トークンを削除できます。店舗の予約は自動キャンセルされず、購入は自動返金されません。返金対応と重複付与防止のためのストア取引ID、再登録の重複集計を防ぐ一方向の目印、サービス全体の通話上限を保つための通話時刻は、ご本人と結び付かない形で残ります。チケットはApple・Googleのアプリ内課金で購入し、Moriはカード情報を受け取りません。通知は任意で、許可した場合のみ端末のプッシュトークン・OS・言語を保存し、Expo・Apple・Googleの通知サービス経由で送信します。通知文に店舗名・施術・日時・料金・電話番号・ログイン情報は含まれません。お問い合わせ：soundgym.korea@gmail.com。